Support Center

Services

Need help or support with RobotShop products or the website? RobotShop is here for you. Choose the type of support you need to access the online help and contact us.

 

 

Sales Support

Do you need assistance with your order?

Reach out to us through our support center if you have any questions related to orders, pricing or shipping.

Here are the inquiries we reply to the same day (weekdays)*:

  • Inquire about your orders or payment methods.
  • Ask for a follow up concerning your shipments.
  • Verify product stock and availability.
  • Return products.
  • Submit a request for repairs, exchanges or warranty issues.
  • Request quotes or special orders.
  • Get assistance with your account.

* You will receive a copy of all communications by mail.

Consult our Support Center

Technical Support

Do you need technical help?

In order to better serve you, technical questions are answered by knowledgeable robotics enthusiasts and experts.

Visit robotshop.community 24/7* to:

  • Submit questions in a private or public format to obtain technical support for RobotShop products.
  • Get help selecting the correct technology for your project.
  • Consult our FAQ database to find answers.
  • Help others with their projects and technical issues.
  • Share your projects, ideas and achievements with the robotics community.

* To learn more, head over to the community Dashboard or read our Use Conditions.

Consult the RobotShop Forum



Sales Conditions

Cancelling an OrderDiscountsWarrantyPayment MethodsPricingReturnsSecurity & PrivacyShippingTaxes


Contact Customer Service

Monday to Friday: 15 PM - 21 PM CET (Central Europe Time)
+33 (0) 8 01 90 23 42 (Toll free within the European union only) Sales Department Only. Technical queries should be directed to the RobotShop Forum
 
Fax: 001-450-420-1447


RobotShop Locations

RobotShop inc.

18005 Lapointe Building 305 Mirabel, Quebec, Canada, J7J 0G2 (Closed to the public)

RobotShop inc.

555 VT Route 78 suite 367 Swanton, Vermont, USA, 05488 (Closed to the public)

Logistics Address for Returns

Europe Location

87, rue du Fontenoy 59100 Roubaix France (Closed to the public)

Germany Location

Hochstr. 17 47228 Duisburg Germany (Closed to the public)

Spain Location

CALLE LLULL 51 planta 4 piso 5 08005 Barcelona Spain (Closed to the public)

United Kingdom Location

Unit 1 Station Court, Station Lane, Hethersett, NR93AY United Kingdom (Closed to the public)

Europe Location

Koperslager 8 6422 PR Heerlen Netherlands (Closed to the public)

Europe Location

Avenue Reine Astrid 101A, 4830 Limbourg, Belgium (Closed to the public)